Job Description
Responsibilities:
Act as escalation point for 1st and 2nd line support providing hardware, software and systems resolutions. Patch and upgrade all systems as required and with approval of the Tech Ops Manager.
Provide support for any incidents that occur in either production or internal environments according to Tech Ops SLAs.
Investigate and report on incidents as required by the Tech Ops Manager
Onboarding and off boarding of internal and external users
Provide technical support to other Tech Ops staff as well as building and commissioning of new systems as required
Requirements
Microsoft Server, SharePoint, SCCM, MDM and DLP tools
Windows 10 Desktop, Office 365 management
Have experience in using PowerShell to create and run scripts and ability to use understand basic C#.
MS SQL DBA skills to write and run queries to determine issues
Willingness to work with other systems, including Linux, Networks, FTP, DFS, Comms systems etc.